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Need help with your Wizzgift order? Contact Wizzgift Support via email, live chat, or Telegram
Anil Kunwar
By Anil Kunwar
• 2 articles

How to Get Help and Contact Us

Wizzgift is your trusted platform for purchasing gift cards and mobile refills instantly using cryptocurrencies or fiat currencies. We are committed to providing reliable and responsive customer support to ensure a smooth experience for all our users. This guide explains how you can easily reach our support team whenever you need assistance. 1. Contact via Email If you have any questions, issues, or feedback, you can contact us directly via email. How to contact by email: - Email Address: [email protected] - Subject: Write a short subject, for example: Order Query, Payment Issue, or General Inquiry. - Message: - Clearly explain your issue or question. - If your query is related to an order or payment, please include your Order ID or Transaction ID. - This helps us identify your issue quickly and provide a faster response. Example: To: [email protected] Subject: Order Query Message: Hello, I have a question about my recent order. My Order ID is 123456. Please let me know the status of my order. Thank you. 2. Contact via Live Chat For real-time assistance, you can use our live chat feature on this Wizzgift help center. How to use live chat: - Look for the live chat icon at the bottom right corner of our website. - Click the icon to open the chat window. - Enter your name, email (if requested), and type your query. - If an agent is available, you will get a response instantly. - If no agent is available at that moment, you will receive a reply within a few business hours. Live chat is ideal for quick questions or urgent issues. 3. Contact via Telegram We also support customer queries via Telegram for your convenience. How to contact via Telegram: - Search for our Telegram bot: @wizzgift_bot - Or click this direct link: https://t.me/wizzgift_bot - Start a chat and send us your query. Please include your Order ID if the issue is about an order or payment. - One of our customer support representatives will reply to you as soon as possible. Important Security Notice - Wizzgift support will never ask for your sensitive personal information. - Please never share your passwords, bank details, private keys, or any confidential data with anyone claiming to be from Wizzgift. - Only provide your Order ID or Transaction ID when required for order or payment queries. - If someone asks for information other than your Order ID or Transaction ID, do not share it and report the incident to us immediately. Future Support Options Currently, we provide support through Email, Live Chat, and Telegram only. We are continuously working to improve our service and may add new support channels in the future based on your needs and feedback. We Are Here to Help Your satisfaction is our priority. If you have any questions or need assistance, please do not hesitate to contact us using any of the above channels. We aim to resolve your queries quickly and efficiently. Thank you for choosing Wizzgift! For more information, visit www.wizzgift.com

Last updated on May 24, 2025

How Long Does It Take to Receive My Gift Card on WizzGift?

When purchasing a digital gift card, speed and reliability are crucial. At WizzGift, our system is optimized to deliver your gift cards quickly, securely, and with full transparency. Delivery time depends on several factors, including payment confirmation, blockchain network conditions, and the gift card brand’s approval process. This guide explains every scenario in detail so you always know what to expect. 1. Instant Delivery After Payment Confirmation For the majority of orders, gift card codes are delivered instantly, usually within a few seconds after your payment has been successfully confirmed. Customers typically see their gift card appear in their WizzGift dashboard almost immediately. This “instant delivery” applies to: - Lightning Network payments - WizzGift Wallet balance payments - Crypto payments from fast-confirming networks - Binance Pay - Most stable gift card brands Our automated system handles processing 24/7, ensuring rapid delivery with no manual intervention. 2. Delivery Within 5–10 Minutes During Network Congestion While instant delivery is the norm, certain circumstances may cause a minor delay of 5 to 10 minutes. These delays generally occur when: - Blockchain networks are congested - External APIs (from gift card providers) are slow - High traffic is being handled simultaneously - The gift card brand temporarily queues orders These delays are rare and usually resolve on their own within minutes as the system retries and completes the validation process automatically. 3. Payment Processing Time Is Separate From Delivery Time It is important to distinguish between payment confirmation time and delivery time. WizzGift delivers instantly after payment is confirmed. Blockchain Crypto Payments Crypto transactions must be confirmed on the blockchain before WizzGift can process the order. This confirmation time varies: - Lightning Network (Recommended): - Instant, usually under 1 second - Bitcoin / On-chain transactions: - 10–30 minutes typically - Can take 1–2 hours or even longer during heavy congestion - USDT/TRC20 & other fast chains: - 1–5 minutes usually, depending on chain load WizzGift has no control over blockchain confirmation speeds. Once your transaction reaches the required confirmation(s), delivery begins immediately. 4. Crypto Wallet & Binance Pay Charges Payments made through: - Crypto Wallets - Binance Pay are instant once confirmed, but may include approximately 1% transaction fee. This fee is charged by the wallet provider or exchange, not by WizzGift. Your order amount at WizzGift remains unchanged. 5. Using Your WizzGift Wallet Balance For the fastest possible checkout, you can load balance into your WizzGift account. Benefits include: - Instant delivery every time - No blockchain delays - Zero payment network fees - Perfect for frequent buyers Funds added to the WizzGift wallet follow the same confirmation rules depending on the payment method you used to load the account. 6. Brand-Specific Delays (Rare Cases) Certain gift card brands occasionally require additional verification before releasing digital codes. When this happens, your order may enter a “Pending Approval” state on the brand’s side. Examples of when this may occur: - Sudden high demand for specific cards - Anti-fraud checks by the brand - Manual approval required for large denominations - Temporary technical delays from the provider Your Options in These Cases: - Wait for the brand to approve the delivery (usually completed within a short time) - Request a refund if you do not wish to wait Our support team monitors such delays closely and will keep you informed. 7. Credit Card Payments Through MoonPay WizzGift supports payments through MoonPay, but customers should be aware of important details: KYC Requirement MoonPay requires identity verification for most credit and debit card transactions. Their KYC approval may take: - A few minutes, or - Sometimes longer, depending on documents and verification load Additional Charges Credit card transactions via MoonPay typically incur a 5–10% service fee, charged by MoonPay—not WizzGift. Recommendation For smooth and cost-efficient purchases, it is advisable to avoid credit card payments unless necessary. Crypto payments and WizzGift wallet balance are faster and cheaper. Summary: Expected Delivery Times by Payment Type Final Thoughts At WizzGift, our mission is to deliver digital gift cards as fast and reliably as possible, ensuring a seamless user experience. While most orders are delivered instantly, factors such as blockchain confirmations, payment method, and brand-side approval can influence total delivery time. Choosing faster payment options like the Lightning Network or maintaining a WizzGift account balance ensures the quickest experience every time. If you ever encounter delays or have questions, our support team is always available to assist you.

Last updated on Nov 21, 2025