Home Support How to Get Help and Contact Us

How to Get Help and Contact Us

Last updated on May 24, 2025

Wizzgift is your trusted platform for purchasing gift cards and mobile refills instantly using cryptocurrencies or fiat currencies. We are committed to providing reliable and responsive customer support to ensure a smooth experience for all our users. This guide explains how you can easily reach our support team whenever you need assistance.

1. Contact via Email

If you have any questions, issues, or feedback, you can contact us directly via email.

How to contact by email:

  • Email Address: [email protected]

  • Subject: Write a short subject, for example: Order Query, Payment Issue, or General Inquiry.

  • Message:

    • Clearly explain your issue or question.

    • If your query is related to an order or payment, please include your Order ID or Transaction ID.

    • This helps us identify your issue quickly and provide a faster response.

Example:

To: [email protected]

Subject: Order Query

Message: Hello, I have a question about my recent order. My Order ID is 123456. Please let me know the status of my order. Thank you.

2. Contact via Live Chat

For real-time assistance, you can use our live chat feature on this Wizzgift help center.

How to use live chat:

  • Look for the live chat icon at the bottom right corner of our website.

  • Click the icon to open the chat window.

  • Enter your name, email (if requested), and type your query.

  • If an agent is available, you will get a response instantly.

  • If no agent is available at that moment, you will receive a reply within a few business hours.

Live chat is ideal for quick questions or urgent issues.

3. Contact via Telegram

We also support customer queries via Telegram for your convenience.

How to contact via Telegram:

  • Search for our Telegram bot: @wizzgift_bot

  • Or click this direct link: https://t.me/wizzgift_bot

  • Start a chat and send us your query. Please include your Order ID if the issue is about an order or payment.

  • One of our customer support representatives will reply to you as soon as possible.

Important Security Notice

  • Wizzgift support will never ask for your sensitive personal information.

  • Please never share your passwords, bank details, private keys, or any confidential data with anyone claiming to be from Wizzgift.

  • Only provide your Order ID or Transaction ID when required for order or payment queries.

  • If someone asks for information other than your Order ID or Transaction ID, do not share it and report the incident to us immediately.

Future Support Options

Currently, we provide support through Email, Live Chat, and Telegram only.
We are continuously working to improve our service and may add new support channels in the future based on your needs and feedback.

We Are Here to Help

Your satisfaction is our priority. If you have any questions or need assistance, please do not hesitate to contact us using any of the above channels. We aim to resolve your queries quickly and efficiently.

Thank you for choosing Wizzgift!

For more information, visit www.wizzgift.com